Warranty

As a customer of Aid Call, you can be assured you will receive a high level of after-sales support and service. All our products are backed by a comprehensive 12 month warranty, after which Aid Call can continue to support you by providing a maintenance contract.

Whether you take out a maintenance contract or elect to pay as required, you may be assured that your Nurse Call system will be maintained and repaired to the highest standards.To guarantee and ensure customer satisfaction, Aid Call employs a team of highly trained field service engineers located throughout the UK, offering the highest standards of installation and maintenance.

Our Customer Service Team provides you with a point of contact for all customer queries and our support desk is available 24 hours a day, 365 days a year. Your request, whatever it may be, will be dealt with promptly and efficiently.

Standard Warranty

All products are covered for 12 months from the date of installation.

Included

Engineer visits for system failures (labour & materials), within 48 hours of a fault report Monday to Friday, 9.00am – 5.00pm
Repairs of call units and pagers at our service centre in Blyth (excludes outbound postage and packing)
Access to our customer and technical helpline during normal office hours – call 0845 600 3734 and select option 2 for customer services and option 4 for technical support
Out of hour visits are available at extra charge and are subject to engineer availability

Excluded

Repairs arising through misuse, physical damage or act of God or repairs carried out by unauthorised personnel
Battery replacements

Maintenance Contracts

Following the 12 month standard warranty period, customers may wish to receive the additional benefits of a maintenance contract.

Although Aid Call customers can still be assured of a high level of after-sales support and service when the standard warranty period ends, a maintenance contract entitles you to the following added benefits:

Next working day site response on full system failures reported before 3pm
Optional extended cover to include seven days a week response to system failures
Optional Preventative Maintenance Visits which include full system inspections, battery replacements, software upgrades as required and a Service Inspection Certificate

Service On Request

Should you decide not to take out an maintenance contract or are without warranty, you can still of course elect to pay for the service during normal office hours.

Aid Call endeavour to respond to all non-contract calls within 5 days subject to engineer availability.

For more information on our maintenance packages click here or call our Customer Service Team on 01670 357431.

You can be assured you will receive a high level of after-sales support and service with Aid Call.

All Aid Call products come with a standard 12 month warranty from the date of installation.

After the warranty period ends, you may wish to receive the additional benefits of an Aid Call maintenance contract.