Warden Call FAQs

Set Up

1. How do I get a quote?

Simply request a visit to the site and a sales consultant will assess your requirements. A quote will then be provided within 48 hours.

2. How do I book an appointment?

Contact head office and we will book an appointment for the sales consultant to visit.
Call us on 0800 052 3616.

3. How do I place my order?

An order can be placed once the quotation has been accepted.

4. How quickly can an order be fulfilled?

Supply and Installation would be dependable on your requirements and can be confirmed on receipt of order.

Warranty & Service

5. What's the warranty period?

Comprehensive 12 month warranty.

6. What cover can I expect while my system is under warranty?

• Engineer Visits (labour & materials), within 48 hours of fault report 9.00am - 5.30pm, Monday to Friday.
• Repairs of call units and pagers at our service centre (excludes postage and packing).
• Access to our Manned Helpline 24 hours a day, 365 days a year.

7. Do you do maintenance contracts?

YES - for more information on our maintenance packages or for a quotation, please contact our customer service team on 01364 651593.

8. What level of service does a maintenance contract guarantee?

Full parts, labour including weekend & public holiday callouts and an annual service + access to our 24hr Helpline is included.

9. What costs would be involved in a maintenance contract?

This will be dependant on the system you choose, for more information on our maintenance packages or for a quotation, please contact our customer service team on 01364 651593.

10. Is it recommendable to service my equipment annually?

We would recommend.

11. Do you service customers without maintenance?

YES but there will be a charge involved.

Standards

12. And what about European standards?

YES it meets the EMC, Low Voltage Safety directives and carries the CE mark.

The Product

13. Can we monitor calls?

YES – the system can be linked via alarm pull cords located within the property or worn by the residents and can be wither connected to a warden control or directly to our in-house monitoring centre, where our employees are extremely experienced in dealing with incidents of this nature.

14. Where is the call centre located?

The call centre is located at our head office in Ashburton, Devon.

Power/Batteries

15. How is the system powered?

Mains operated with designated phone line.