Staff Protection FAQs

Set Up

1. How do I get a quote?

Simply request a visit to the site and a sales consultant will assess your requirements. A quote will then be provided within 48 hours.

2. How do I book an appointment?

Contact head office and we will book an appointment for the sales consultant to visit.
Call us on 0800 052 3616.

3. How do I know what equipment I would need for my home/hospital?

The sales consultant will recommend the equipment best suited to the site in order to meet your individual needs.  We provide a full demonstration and site survey so the customer has a good understanding of what equipment is required.

4. Do you demonstrate the equipment?

We will provide a demonstration on site.

5. How quickly could I get a demonstration?

An appointment will be booked at your earliest convenience.

6. How do I place my order?

An order can be placed once the quotation has been accepted.

7. How quickly can an order be fulfilled?

Supply and Installation would be dependable on your requirements and can be confirmed on receipt of order.

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Warranty & Service

8. What's the warranty period?

Comprehensive 12 month warranty.

9. What cover can I expect while my system is under warranty?

• Engineer Visits (labour & materials), within 48 hours of fault report (dependent on nature of fault) 9.00am - 5.30pm, Monday to Friday.
• Repairs of call units and pagers at our service centre (excludes postage and packing).
• Access to our Manned  Helpline 24 hours a day, 365 days a year.

 10. Do you do maintenance contracts?

  YES - for more information on our maintenance packages or for a quotation, please contact our customer service team on 01364 651593.

11. What level of service does a maintenance contract guarantee?

Full parts, labour including weekend & public holiday callouts and   an annual service + new batteries for all call points together with access to our 24hr Helpline is included.

12. What costs would be involved in a maintenance contract?

This will be dependant on the system you choose, for more information on our maintenance packages or for a quotation, please contact our customer service team on 01364 651593.

13. Is it recommendable to service my equipment annually?

We would recommend.

14. Do you service customers without maintenance?

YES but there will be a charge involved.

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Standards

15. Does the Radio Nurse Call System meet DTI standards?

YES it is type approved by the Radiocommunications Agency.

16. And what about European standards?

YES it meets the EMC, Low Voltage Safety directives and carries the CE mark.

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The Product

17. How does this work?

The buddy is held by a staff member, upon activation it showers the area with infra-red which internally activates the ATX's to give location of the attack and if assistance is required it will be notified.

18. Do lights interfere with infra red?

NO, because a site survey would preclude this from happening.

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Power/Batteries

19. How is the system powered?

Battery operated.