Warranty & ServiceAs a customer of Aid Call, you can be assured of a high level of after-sales support and service. All our products are backed by a comprehensive 12 month warranty, after which Aid Call can continue to give support by providing a service contract. Whether you take out a service contract or elect to pay as required, you may be assured that your system will be maintained and repaired to the highest standards. To guarantee and ensure customer satisfaction, Aid Call employs a team of ISO accredited trained field service engineers located throughout the UK offering the highest standards of installation and maintenance. Our customer service team is based at our head office; this provides you with a point of contact for all customer queries and is manned 24 hours a day, 365 days a year. Your request, whatever it may be, will be dealt with promptly and efficiently. Standard Warranty IncludesAll products covered for 12 months from the date of installation include:
Exclusions
Tailor-made Maintenance ContractsAfter the warranty period, customers can continue to receive the same level of service with the following added benefits:
Intermittent service on requestCustomers requesting repairs or service, without a service contract or warranty will be charged accordingly & visits will be subject to engineer availability. For more information on our maintenance packages or for a quotation, please contact our customer service team on: 01364 651593. |
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