In accordance with Aid Call returns policy, before returning any goods to Aid Call, you must first download a copy of our Return to Manufacturer Authorization (RMA) Form.
Click here to download an MS Word copy of the RMA Form – this can be edited and e-mailed.
Complete the RMA Form with details of the item(s) being returned and fax or e-mail a copy to our Sales Department.
Fax: 01670 362807 or E-mail: firstname.lastname@example.org
On receipt of the RMA Form our Sales Department will check the details and contact you by return with an RMA Number. This number must be quoted on all documentation and must be written on the outer carton of the goods being returned. Any goods received without an RMA number will be returned to you without any action being taken, you may also be charged a handling fee.
This procedure ensures our Repairs Department have advance warning of returns and it facilitates greater accuracy with regard to reported faults and/or appropriate action required.
Should you require further information please do not hesitate to contact a member of our Customer Support Department.
In the unlikely event that you need to return an item to us, we hope to make the process as smooth and efficient as possible.