Accreditations

The Telecare Services Association (TSA) is the representative body for the telecare industry within the UK.

  Aid Call is a long standing and accredited member of the Telecare Services Association (TSA) which sets a Code of Practice that ensures - through annual audit - all accredited members operate to a very high standard and always employ best practice.

Aid Call achieved compliance with the code of practice since 2004. We recently attended the TSA conference in Cardiff in November 2007 to receive an award for accreditation of part 1 and 2 of the TSA’s code of practise for the third consecutive year.

Key commitments of the TSA

An accredited TSA member service provider shall:

• act fairly, reasonably and responsibly at all times
• publish a clear and transparent pricing policy
• make sure that all services and products meet the requirements of this Code
• work with each consumer, and where appropriate their carer, to assess their needs on a consistent and comprehensive basis, and set up an individualised service plan that balances the duty of care with the promotion of independence, and is formally reviewed no less than once a year
• ensure that staff are knowledgeable about:
  • consumer re-enablement and empowerment
  • how their service enables this
  • facilitating access to support services provided by other organisations, and
  • not discriminating against consumers

About the TSA

TSA is a trade association for the UK’s social alarms and telecare industry. Its membership of over 300 is drawn from service providers, commercial manufacturers of telecare systems, commissioners of telecare services, and management consultancy services. TSA is managed by a voluntary board of directors and produces an annual report – a copy is available from the TSA or from their website.