Graphic version of this page

Home > What is a Personal Alarm? > Who Comes to Help?

Panic Button | Elderly Care | Who comes to help

Who Comes to Help?

First Step: Your Two Keyholders

You will be asked to select two or more people living at separate addresses no more than 15-20 minutes away from you. These are usually family, friends or neighbours who you can rely on to come to your aid in an emergency.

Your keyholders will be the first people we call

You don’t have to remember any of your keyholder numbers, or even get to the phone if you need help. All you need to do is press your alarm pendant and we will do the rest for you. Your alarm will work anywhere in the average home or garden, though our advisor will conduct a test during the demonstration so that you know the exact range of your pendant.

When pressed, within seconds you will be linked to our Emergency Response Centre, where our operators are waiting to help and will contact your chosen keyholders on your behalf, if required.

Next Step: The Emergency Services

If for any reason, the Emergency Response Centre cannot reach any of your keyholders, or where it would be more appropriate (for example, if you need an ambulance), we will call the emergency services on your behalf. In an emergency we will call the emergency services and then contact your keyholders asking them to provide access to your home. We do not expect keyholders to administer first-aid but to merely allow access to you.

We will also take your doctor’s information and any medical details i.e. hard of hearing and heart condition – this information will always remain confidential and subject to the Data Protection Act.

I Only Have One Keyholder

If you can only find one keyholder it is possible to still have the service but you will be required to have a KeySafe fitted to act as the second keyholder.  For more information please refer to our KeySafe section by clicking here.
Order Online Now

Or to arrange a no-obligation demonstration call us on: 0800 77 22 66
Telephone lines are open between 9.00am-5.00pm, Mon-Fri.

How Does it Work?

Requirements

Personal alarm service there when you need us most

For older people or those in poor health living alone, the concern is who comes when you need help? With a personal alarm service, that worry is taken away, with a 24 hour, 7 day a week service that responds instantly to any call for help.

Personal alarms are small, lightweight alarms that connect to a base unit next to your phone. In the event of an emergency, the alarm (often worn as either a pendant or a wristband) activates an emergency call to an operator via the base unit. Within minutes, our operators can direct a relative, friend, neighbour or even the emergency services to your home, giving you the peace of mind that someone will respond when you call for help.

A personal alarm service is always there for you, day or night. Unobtrusive, comfortable and reassuring, a personal alarm service is designed to help you maintain an independent lifestyle, no matter what your disability or age. But they're not just used for medical emergencies - a personal alarm service can also give your loved ones reassurance that your personal safety is being monitored every day. In the event of an emergency, our operators can notify the emergency services that a distress call has been sent out and, because our alarms are designed to help those who are vulnerable and living alone, an immediate response is guaranteed.

A personal alarm service is quick and easy to install, either by a family member, friend, yourself or a professional engineer. The alarm itself is at the cutting edge of technology, using a wireless radio signal to communicate with the base unit. This allows you to move freely around the house or garden, yet still have the reassurance that your alarm will notify our operators should you need it. If you would like more information on how a personal alarm service could help you to maintain your independence, contact us now or browse our website for further details.