How does the personal alarm work?

The Pendant and Base Unit

Base Unit

The base unit is about the size of an answering machine and sits next to your telephone.  It has a 2-way loud speaker allowing you to talk directly to an operator in an emergency.

Pendant

The emergency pendant can be attached around the neck or wrist. Press the button in an emergency and it will dial through the base unit and connect you with an operator. It works anywhere in the house or garden*.

Step 1

Press the emergency button on your pendant or base unit

• Press the red button on your pendant or base unit.
• This will dial through to our Emergency Response Centre within seconds.

Step 2

The Emergency Response Centre will respond in seconds

• The Emergency Response Centre will respond via a 2-way speech link on the base unit which sits next to your phone.
• You will be able to speak directly to one of our operators and tell them what the problem is.
• If you are unable to speak the operator will start contacting your emergency keyholders. 

Step 3

The appropriate help will be arranged for you.

• The operator will start contacting your emergency keyholders unless an ambulance is required immediately.
• If it is an emergency, the operator will still contact your keyholders in order for them to let the emergency services in.
• The operator will stay on the line until you are in safe hands.