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Panic Button | How does the personal alarm work

How does the personal alarm work?

The Pendant and Base Unit

Base UnitBase Unit

The base unit is about the size of an answering machine and sits next to your telephone.  It has a 2-way loud speaker allowing you to talk directly to an operator in an emergency.

 

pendant_copy.jpgPendant

The emergency pendant can be attached around the neck or wrist. Press the button in an emergency and it will dial through the base unit and connect you with an operator. It works anywhere in the house or garden*.

 

To Activate the System

Step 1

Pendant ButtonPress the emergency button on your pendant or base unit

  • Press the red button on your pendant or base unit.
  • This will dial through to our Emergency Response Centre within seconds.
 
Step 2

callcenter.jpgThe Emergency Response Centre will respond in seconds

  • The Emergency Response Centre will respond via a 2-way speech link on the base unit which sits next to your phone.
  • You will be able to speak directly to one of our operators and tell them what the problem is.
  • If you are unable to speak the operator will start contacting your emergency keyholders. 
 
Step 3

Opening DoorThe appropriate help will be arranged for you.

  • The operator will start contacting your emergency keyholders unless an ambulance is required immediately.
  • If it is an emergency, the operator will still contact your keyholders in order for them to let the emergency services in.
  • The operator will stay on the line until you are in safe hands. 
 

*The range will be tested upon demonstration or installation of the unit.


Do I Need One?

Who Comes to Help?

Personal alarm service there when you need us most

For older people or those in poor health living alone, the concern is who comes when you need help? With a personal alarm service, that worry is taken away, with a 24 hour, 7 day a week service that responds instantly to any call for help.

Personal alarms are small, lightweight alarms that connect to a base unit next to your phone. In the event of an emergency, the alarm (often worn as either a pendant or a wristband) activates an emergency call to an operator via the base unit. Within minutes, our operators can direct a relative, friend, neighbour or even the emergency services to your home, giving you the peace of mind that someone will respond when you call for help.

A personal alarm service is always there for you, day or night. Unobtrusive, comfortable and reassuring, a personal alarm service is designed to help you maintain an independent lifestyle, no matter what your disability or age. But they're not just used for medical emergencies - a personal alarm service can also give your loved ones reassurance that your personal safety is being monitored every day. In the event of an emergency, our operators can notify the emergency services that a distress call has been sent out and, because our alarms are designed to help those who are vulnerable and living alone, an immediate response is guaranteed.

A personal alarm service is quick and easy to install, either by a family member, friend, yourself or a professional engineer. The alarm itself is at the cutting edge of technology, using a wireless radio signal to communicate with the base unit. This allows you to move freely around the house or garden, yet still have the reassurance that your alarm will notify our operators should you need it. If you would like more information on how a personal alarm service could help you to maintain your independence, contact us now or browse our website for further details.