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Privacy Policy

Aid Call is committed to protecting your privacy and security. Whenever you provide personal information, we will treat that information in accordance with this policy, current UK Data Protection legislation and internet best practice. This policy explains how and for what purposes we use the information collected about you via www.aidcall.co.uk. By using the site and any services we offer via the site, you are agreeing to be bound by this policy in respect of the information collected about you via this site.

If you have any queries about the policy, please get in touch with us (see the Contact details below and in the Contact us section of the site).

Personal information

We will collect the following personal information from you:

  • Name
  • Company Name
  • Telephone number
  • E-mail Adrress
  • Postal Address

Although it is not compulsory to give us all of the above information, if you do not then we may not be able to provide you with the full range of services the site has to offer.

Use of this information

We will use this information in order to:

  • administer your service
  • process orders or applications submitted by you;
  • verify your identity;
  • seek your views or comments on the services we provide;

Sharing this information

We will not pass your details onto any other organisation unless we are required to do so by law (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime).

Certain services available on this site are offered in conjunction with other parts of the National Council on Ageing or its group of companies. The services are campaigns, provision of information and sending you information about their products and services. In order for those services to be provided we provide some necessary details about you to other parts of the National Council on Ageing and its group of companies. We tell you about this at the point we collect that information on the site. Please note that certain services may be unavailable if you do not disclose the personal information you are asked for.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, but we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Other than as set out above, we will not disclose any of your personal information without your permission

This privacy policy applies only to our site, so you should always be aware of this when moving from this site to another site. You should always read the privacy statement of any site which collects personal information. We do not pass on any personal information about Aid Call members or visitors to any other site.

Information automatically collected from your PC

Log files/IP addresses: When you visit the site our web server automatically records your IP address.  This IP address is not linked to any of your personal information.  We use IP addresses to help us administer the site and to collect demographic information for aggregation purposes.

We may also gather other non-personal information (from which we cannot identify you) such as the type of your internet browser which we use to provide you with a more effective service.

Cookies

When you visit the site we may store some information (commonly known as a "cookie") on your computer. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web. Passwords and credit card numbers are not stored in cookies. A cookie helps you get the best out of the site and helps us to provide you with a more customised service.

We use cookies for the following purposes:

  • so that you do not have to re-enter your details each time you visit the site
  • to track how our site is used and to improve and update
    our content

You can block or erase cookies from your computer if you want to (your browser's help screen or manual should tell you how to do this).

Information about other products and services

From time to time we may send you information about other parts of the National Council on Ageing and its group of companies' goods and services which we think may be of interest to you. You can tell us to stop this at any time by sending an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Changes to your Details

We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact us.

Security

We have implemented technology and policies to safeguard your privacy from unauthorised access and improper use. We use secure server software (SSL) to encrypt any financial information you need to input before it is sent to us.

Linking to Third Party Websites

We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our Site and recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.

In addition, if you linked to this Site from a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.

Changes to this Privacy Policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it. 

Personal alarm service there when you need us most

For older people or those in poor health living alone, the concern is who comes when you need help? With a personal alarm service, that worry is taken away, with a 24 hour, 7 day a week service that responds instantly to any call for help.

Personal alarms are small, lightweight alarms that connect to a base unit next to your phone. In the event of an emergency, the alarm (often worn as either a pendant or a wristband) activates an emergency call to an operator via the base unit. Within minutes, our operators can direct a relative, friend, neighbour or even the emergency services to your home, giving you the peace of mind that someone will respond when you call for help.

A personal alarm service is always there for you, day or night. Unobtrusive, comfortable and reassuring, a personal alarm service is designed to help you maintain an independent lifestyle, no matter what your disability or age. But they're not just used for medical emergencies - a personal alarm service can also give your loved ones reassurance that your personal safety is being monitored every day. In the event of an emergency, our operators can notify the emergency services that a distress call has been sent out and, because our alarms are designed to help those who are vulnerable and living alone, an immediate response is guaranteed.

A personal alarm service is quick and easy to install, either by a family member, friend, yourself or a professional engineer. The alarm itself is at the cutting edge of technology, using a wireless radio signal to communicate with the base unit. This allows you to move freely around the house or garden, yet still have the reassurance that your alarm will notify our operators should you need it. If you would like more information on how a personal alarm service could help you to maintain your independence, contact us now or browse our website for further details.