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Keyholder Information

A minimum of 2 keyholders are required and should live no more than 15-20 mins away from you.

It is very important that you maintain a minimum of 2 keyholders at any time. Keyholders will need to be agreed in advance of the connection and informed that they maybe telephoned at any time.

Keyholders will be called when:
  • You press your button and ask for them.
  • You press your button and do not confirm, either over the speech link, or when we telephone you, that all is well.

If contacted by our emergency response operator’s the keyholders maybe asked to call round to see you. On arrival, if they find a situation which requires further assistance, we encourage keyholders to press the alarm button again and request that we call the Emergency Services or Doctors as required.

If you have family members or next of kin who do not live close to you, but you would like them to be informed in an emergency please tell us who they are we will certainly do this for you.

Customer Service Department

Our Customer Service Department should be informed at your earliest convenience of any changes to your chosen keyholders details.

Customer Service Department on: 01364 651555
Monday – Friday between 9am – 5.00pm.

Please also inform our Customer Service Department when your keyholders are on holiday and for how long they will be away. You are encouraged to supply a substitute keyholder for this time.

Easy-Connect Information

Testing Your Alarm Unit

Personal alarm service there when you need us most

For older people or those in poor health living alone, the concern is who comes when you need help? With a personal alarm service, that worry is taken away, with a 24 hour, 7 day a week service that responds instantly to any call for help.

Personal alarms are small, lightweight alarms that connect to a base unit next to your phone. In the event of an emergency, the alarm (often worn as either a pendant or a wristband) activates an emergency call to an operator via the base unit. Within minutes, our operators can direct a relative, friend, neighbour or even the emergency services to your home, giving you the peace of mind that someone will respond when you call for help.

A personal alarm service is always there for you, day or night. Unobtrusive, comfortable and reassuring, a personal alarm service is designed to help you maintain an independent lifestyle, no matter what your disability or age. But they're not just used for medical emergencies - a personal alarm service can also give your loved ones reassurance that your personal safety is being monitored every day. In the event of an emergency, our operators can notify the emergency services that a distress call has been sent out and, because our alarms are designed to help those who are vulnerable and living alone, an immediate response is guaranteed.

A personal alarm service is quick and easy to install, either by a family member, friend, yourself or a professional engineer. The alarm itself is at the cutting edge of technology, using a wireless radio signal to communicate with the base unit. This allows you to move freely around the house or garden, yet still have the reassurance that your alarm will notify our operators should you need it. If you would like more information on how a personal alarm service could help you to maintain your independence, contact us now or browse our website for further details.