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Easy-Connect Information

When you receive yourAge Concern Personal Alarm unit for self connection you should have received a copy of the Easy-Connect folder which includes all the necessary details you will need to help you connect the personal alarm.

If you have mis-placed the information, the following details maybe helpful or click here to download our "easy to follow" instructions.

Step 1:

Follow the Easy-Connect instructions which can be found here.

Step 2:

Complete the Rental Agreement form enclosed, including your bank details if you wish to pay by direct debit for ongoing monitoring charges, ensuring that you sign the agreement.

Step 3:

Return the Rental Agreement to Customer Services in the ‘Freepost’ envelope enclosed within the folder. If you cannot find the envelope our address can be found here.

Note: If you are not able to complete the paperwork or installation of the alarm unit,
for any reason please telephone:

Customer Services Department: 01364 651 555
Monday – Friday between 9.00am to 5.00pm

Keyholder Information

Personal alarm service there when you need us most

For older people or those in poor health living alone, the concern is who comes when you need help? With a personal alarm service, that worry is taken away, with a 24 hour, 7 day a week service that responds instantly to any call for help.

Personal alarms are small, lightweight alarms that connect to a base unit next to your phone. In the event of an emergency, the alarm (often worn as either a pendant or a wristband) activates an emergency call to an operator via the base unit. Within minutes, our operators can direct a relative, friend, neighbour or even the emergency services to your home, giving you the peace of mind that someone will respond when you call for help.

A personal alarm service is always there for you, day or night. Unobtrusive, comfortable and reassuring, a personal alarm service is designed to help you maintain an independent lifestyle, no matter what your disability or age. But they're not just used for medical emergencies - a personal alarm service can also give your loved ones reassurance that your personal safety is being monitored every day. In the event of an emergency, our operators can notify the emergency services that a distress call has been sent out and, because our alarms are designed to help those who are vulnerable and living alone, an immediate response is guaranteed.

A personal alarm service is quick and easy to install, either by a family member, friend, yourself or a professional engineer. The alarm itself is at the cutting edge of technology, using a wireless radio signal to communicate with the base unit. This allows you to move freely around the house or garden, yet still have the reassurance that your alarm will notify our operators should you need it. If you would like more information on how a personal alarm service could help you to maintain your independence, contact us now or browse our website for further details.