Keyholder Information

A minimum of 2 keyholders are required and should live no more than 15-20 mins away from you.

It is very important that you maintain a minimum of 2 keyholders at any time. Keyholders will need to be agreed in advance of the connection and informed that they maybe telephoned at any time.

Keyholders will be called when:

You press your button and ask for them.
You press your button and do not confirm, either over the speech link, or when we telephone you, that all is well.

If contacted by our emergency response operator’s the keyholders maybe asked to call round to see you. On arrival, if they find a situation which requires further assistance, we encourage keyholders to press the alarm button again and request that we call the Emergency Services or Doctors as required.

If you have family members or next of kin who do not live close to you, but you would like them to be informed in an emergency please tell us who they are we will certainly do this for you.

Customer Service Department

Our Customer Service Department should be informed at your earliest convenience of any changes to your chosen keyholders details.

Customer Service Department on: 01364 651555
Monday – Friday between 9am – 5.30pm.

Please also inform our Customer Service Department when your keyholders are on holiday and for how long they will be away. You are encouraged to supply a substitute keyholder for this time.

Box Sale

Self Connection Instructions