Complaint Procedure

Aid Call is committed to treating customers fairly and would very much like to know if you are unhappy with any aspect of the service we provide. You may express your concerns or raise any issues in a choice of three ways.

1. By Writing to:

Personal Care Customer Service, Age Concern Aid Call, Linhay House, Linhay Business Park, Eastern Road, Ashburton, TQ13 7UP

2. By Calling to:

Personal Care Customer Service on telephone number: 01364 651555

3. By Email to:

This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Your communication will be acknowledged on receipt in writing and a full reply will be sent within 10 working days.

We promise that our response will be:

Written
Answer all points of concern
Factually correct
Signed by the correct person responsible for the reply
Contain a contact telephone number for the respondent

Please note:

If you are not satisfied with the response and its outcome we advise you write to Personal Care Customer Service Manager at the address given.
If you are still not satisfied please direct any further issues to Head of Customer Service at the address given, any response and outcome will then be final.

Pricing Information

Customer Care FAQ