Philosophy of Customer Care
Aid Call continuously works towards providing its customers with a world class standard of customer service and customer care. In order to achieve this Aid Call regularly consults customers regarding their changing needs and how we can move forward to meet new requirements and expectations. Our aim is to exceed our customer’s expectation and the industry codes of practice.
Aid Call strives to achieve its goals of customer care by empowering employees through appropriate training, personal development and conducting regular reviews of employee performance. Reviews will include reference to the achievement of measurable improved outcomes.
Aid Call Employees will always:
- Deal with customers in a fair, polite, considerate, patient and flexible manner.
- Introduce themselves at the first point of contact using identification as necessary.
- Encourage and assess all customer feedback including complaints and specific customer requests.
- Inform the customer of all actions undertaken by Aid Call on their behalf and the possible outcome of these actions.
- Communicate efficiently and effectively with colleagues, other teams and corporate customers to provide the highest quality service for the Aid Call customer.
- Attend monthly team meetings during which they are encouraged to offer opinions and ideas for the process of continuous quality improvement and development of the Aid Call business based on a thorough working knowledge and customer experience.
