Aid Call – Wireless Nurse Call Systems

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The first Caring UK Awards take place

Aid Call sponsors the Care Home of the Year category

On Friday 8 December the first ever Caring UK Awards took place at the National Railway Museum in York.

Caring UK has launched the Caring UK Awards to celebrate care homes across the UK, and the teams within them, who are making outstanding contributions to the care of elderly citizens.

The evening celebrated winners in 11 different categories from Activities Team of the Year and Management Team of the Year, to Best Innovation in Care and Lifetime Achievement Award.

Aid Call attended the awards as the sponsor of the Care Home of the Year category, which recognises care homes that really focus on innovative ways of providing dignified and compassionate care.

National Sales Manager for Aid Call, Chris Donnelly, explained: “Aid Call chose to sponsor the Care Home of the Year category because of some of the excellent work we see on a daily basis throughout our interactions in the care home sector.”

From hundreds of nominations to the seven care homes that were shortlisted in the category, Abbotsford House in Glasgow were named Care Home of the Year.

Chris added: “Congratulations to Abbotsford House on their well deserved award, I’m sure it was a difficult decision as each and every care home deserves to be recognised for their services.”

In partnership with Anchor

Aid Call provide maintenance for England’s largest not-for-profit housing organisation

Anchor has partnered with Legrand’s Assisted Living & Healthcare division to maintain the grouped living systems and nurse call systems that keep its staff and residents safe and supported. Anchor is England’s largest not-for-profit provider of care and housing for older people, working with more than 40,000 customers.

Legrand Assisted Living & Healthcare is providing comprehensive maintenance to all of the Anchor care homes throughout England on a 24-hour a day, 365 days a year basis. The maintenance work will be carried out by Legrand’s Tynetec and Aid Call brands in partnership with two approved installers; S.E.A in Kent and Incom Systems in West Yorkshire. This will ensure the company provides effective ‘on the ground’ maintenance coverage for Anchor’s extensive range of properties.

Tynetec manufactures and supplies grouped living systems, access control systems and telecare solutions to local authorities and housing associations across the UK, and Aid Call has been the leading UK provider of wireless nurse call systems for over 40 years. Together the business units supply Anchor with a complete solution which will maintain the high quality of care the not-for-profit organisation has always provided its residents.

Legrand’s acquisition of the maintenance contract has additionally created five new jobs within the Tynetec and Aid Call business units. Two service engineers and three administrators have been recruited to assist with the maintenance of Anchor’s retirement homes and villages. The team will be communicating with Anchor on a daily basis to ensure that they provide the highest quality of security and support to the elderly population of England.

Sales Director for Legrand Assisted Living & Healthcare, Wendy Kendall, commented: “Legrand are proud to be working in partnership with Anchor and we now see ourselves as an extension to the Anchor team, given that we will be working very closely with the organisation to ensure the continued safe provision of their valuable services.”

Bradford Royal Infirmary opens a new wing

Touchsafe Pro meets the requirements of the Intensive Care Unit

The new £28m hospital wing at Bradford Royal Infirmary was opened in June 2017 by Bradford Teaching Hospitals NHS Foundation Trust and features the Touchsafe Pro wireless Nurse Call system, which is designed, manufactured and supplied by Aid Call, a brand of Legrand Assisted Living & Healthcare.

Aid Call have supported specialised installations at many NHS sites and in 2015, the leading wireless Nurse Call provider began designing a system for the large project that includes a 16-bed Intensive Care Unit (ICU), two children’s wards, a dementia-friendly elderly care ward and a retail concourse.

The Aid Call Touchsafe Pro Nurse Call system was the obvious choice for the new ICU because its wireless configuration meets the requirements of any project, no matter the size or scale, offering complete flexibility and mobility. The system can facilitate individual patient requirements, adapt to change and be added to over time. It can also be installed quickly and specifically to each site because there is no need to rely on cables and stationary wiring points.

Building Services Consultants DSSR drew up the specification for the new wing with support from the Aid Call and Bradford Teaching Hospitals Project Manager, Shane Embleton. A bespoke system that could be proven to benefit the staff and patients needed to be designed and the specifications were adapted as the requirements of the hospital altered. Once the plans were in place, a tender was released and Aid Call quoted 24 contractors for the project before meeting with the winning contractor in April 2016.

Business Development Manager for Aid Call, Stuart Barclay, said: “The Aid Call team worked with many contractors and suppliers throughout the phased installation of our Touchsafe Pro system. We collaborated with third party Bedhead Trunking suppliers to make sure our products could be mounted to the Beadhead correctly with sufficient capacity remaining to fit the light relays. Bradford Teaching Hospitals also wanted to connect third party telecare products to our Touchsafe Pro system, and although they would normally be plugged in to the bottom of the call points, we worked to make them speak wirelessly to one another from wherever the product was being used.”

Aid Call additionally carried out training with the Bradford Royal Infirmary staff over a 3 week period prior to the opening, and the company continues to provide support to the hospital on a monthly basis to meet the staff needs and management requirements.

Home is where Assisted Living & Healthcare is

Legrand is the Home of Assisted Living & Healthcare

Assisted Living & Healthcare is a rapidly growing industry in the UK and Legrand, global specialists in electrical and digital building infrastructures, have established a new identity as the Home of Assisted Living & Healthcare.

With the average living age and the number of individuals considered vulnerable or at risk increasing daily, technology is forming a central role in the delivery of cost effective, efficient and reliable social care and health care services. This technology is quickly advancing as the demand for digitally enabled products and services intensifies.

As traditional analogue systems undergo the transition to digital, this is forcing social care and health care services to consider the implications of the digital switch-over on their own existing infrastructures, as well as how new technology could allow them to support additional dependants.

Legrand’s Assisted Living & Healthcare division designs, manufactures and supplies innovative technology enabled care services (TECs) in the UK and Ireland. The division’s new identity brings three separate brands; Tynetec, Aid Call and Jontek together, to position Legrand as a leader in the assisted living market.

Kathryn Burton, Marketing Communications Manager at Legrand Assisted Living & Healthcare, explains: “The technology used by social care and health care services must continue to evolve in order to fulfill the needs of those that depend on these services. Our new Assisted Living & Healthcare identity brings our capabilities in marketing leading TECs under one roof.”

“All three brands are very successful in their own right but it was important for us to unite our offering to make it easy for customers to access our expertise and exploit the synergies between our products. This ensures that we continue to provide the excellent products and services our customers have come to expect and in turn, will enable us to continue investing and innovating within the industry.”

The company’s Tynetec brand specialises in grouped living systems, telecare solutions and access control systems which are supplied to local authorities and housing associations across the UK.

Aid Call has been a market leader in wireless nurse call technology for over 40 years, providing a range of products and bespoke solutions to care homes, care groups and hospitals.

The most recently acquired brand, Jontek, ensures Legrand can offer complete end-to-end TECs solutions, which prompted the new identity as the Home as Assisted Living & Healthcare. This business provides monitoring & response centre software solutions, incorporating telecare, telehealth & m-Care, to the public and private sector.

Legrand acquires Jontek

Jontek joins the Assisted Living & Healthcare division of Legrand Electric Ltd

As leading innovators in Technology Enabled Care services, Tynetec are delighted to welcome Jontek Ltd to its Assisted Living & Healthcare Business Unit of Legrand Electric Ltd.

The acquisition of the Stockport based Jontek Ltd by Legrand, see’s a further investment into the Assisted Living market and strengthens the group’s capabilities to deliver digital platform solutions to support those who wish to remain independent in their own home or with an appropriate level of carer support.

The deal was announced jointly by Chris Dodd, Managing Director of Legrand’s UK Assisted Living and Healthcare Business Unit and John Mooney, Managing Director of Jontek Ltd.

The Jontek brand has been at the forefront of monitoring for over 20 years and their Answer-link Monitoring Software Platform is the perfect complement to the Tynetec product offering of At Home Alarms and Assisted Living Call Systems.

Managing Director, Chris Dodd commented “The acquisition of Jontek Ltd provides us with a fantastic opportunity to offer complete, integrated solutions to all of our clients, adding greater value and enhanced digital capabilities.”

John Mooney added, “To achieve our long term goals of accelerating our market positions both nationally and internationally, Legrand will enable us to continue to invest strongly in what we believe to be the most advanced monitoring software on the market. Combining Tynetec product hardware and Jontek software will provide significant benefits to better service both of our customers.”

Chris Dodd concludes, “Historically, both Jontek and Tynetec have been committed advocates of an open protocol philosophy. This will continue to remain one of our primary considerations when developing integrated digital solutions and innovative IP care platforms of the future.”

For further information contact Chris Dodd on telephone 01670 352371 or email

The 3rd Sector Care Awards take place

Aid Call sponsors the Community Engagement Award category

Launched in 2014 by Care Management Matters Magazine, the 3rd Sector Care Awards celebrate innovation and care excellence within the not-for-profit care and support sector.

This year’s ceremony took place on Wednesday 9th December at the Marriott Hotel in London. Here, hundreds of the country’s leading care-givers gathered to share and celebrate examples of brilliance within their industry.

Dame Esther Rantzen hosted the event. As ambassador for The Silver Line, a support line for older people, her passion for the care sector shone through as did her genuine interest in the award winners and their success stories.

The winners included Anchor's Jane Ashcroft who achieved the Making a Difference Award and The End of Life Award went to Mount Ephraim House Care Team for their attentive and person-centred approach to palliative care.

Aid Call were in attendance as sponsors of the Community Engagement Award. Wendy Kendall, our Head of Sales, presented the award to worthy winners Together for Mental Wellbeing. This was in recognition of the contribution they make to local communities through supporting those who have experienced mental health concerns.

Halas Homes Dance Unity entertained with a number of contemporary dance routines including 'I'm only Human' by Christina Perri. The Certitude Community Choir, who were asked back by popular demand, performed a selection of festive songs and classic hits. The afternoon culminated in a joint performance by the two groups.

The triumphs of the care sector and the individuals that contribute to them are all too often overlooked in place of harrowing stories of neglect and abuse. The 3rd Sector Care Awards represented the opportunity to celebrate and appreciate those that make a difference and express the gratitude of those they care for. Long may this continue.

For a full list of finalists and winners click here.