Warranty and Support

As a customer of Aid Call, you can be assured of a high level of after-sales support and service.  All our products are backed by a comprehensive 12 month warranty, after which Aid Call can continue to support you by providing a maintenance contract.

Whether you take out a maintenance contract or elect to pay as required, you may be assured that your system will be maintained and repaired to the highest standards.

To guarantee and ensure customer satisfaction, Aid Call employs a team of highly trained field service engineers located throughout the UK offering the highest standards of installation and maintenance.

Our customer service team provides you with a point of contact for all customer queries and our support desk is available 24 hours a day, 365 days a year. Your request, whatever it may be, will be dealt with promptly and efficiently.

Standard Warranty Includes:

All products covered for 12 months from the date of installation include:

• Engineer Visits for system failures (labour & materials), within 48 hours of fault report Monday to Friday, 9.00am – 5.00pm.
• Repairs of call units and pagers at our service centre in Blyth (excludes outbound postage and packing).
• Access to our customer and technical helpline during normal office hours – 0845 600 3734 and select option 2 for customer services and option 4 for technical support.
• Out of hour visits are available at extra charge and are subject to engineer availability.

Exclusions:

• Repairs arising through misuse, physical damage, act of God or repairs carried out by unauthorised personnel.
• Battery replacements.

Maintenance Contracts

After the warranty period, Aid Call customers can be assured of a continued high level of after-sales support and service. However with an Aid Call Maintenance Contract you can get the following added benefits:

• Next working day site response on full system failure reported before 3pm.
• Optional extended cover to include seven days a week response to system failures.
• Optional Preventative Maintenance Visits which include full system inspection, battery replacement, software upgrades as required and Service Inspection Certificate.

Intermittent Service On Request

• Should you decide not to take out an Aid Call Maintenance Package or are without warranty; you can still of course elect to pay for the service during normal office hours.
• Aid Call endeavour to respond to all non-contract calls within 5 days subject to engineer availability.

For more information on our maintenance packages or for a quotation, please contact our customer service team on: 0845 600 3734 who will be happy to help you.